FAQs

On the home page of our website, under the section, company profile, all the legal documents are present.

The final payment must be done before the start of the trek. A full payment can be done at the time of booking or as late as after arriving in Kathmandu.

On cancellation, depending on the time duration before the cancellation of the trip, a cancellation charge will be charged. A trip can be postponed for up to a year.

A trip can be booked as far as one year in advance. We do not book more than one year ahead because of the possibility of huge fluctuations in the international exchange rate.

We always try to be flexible with our trips for our client’s convenience. We are open to changes on the trips as long as the proposed itinerary does not harm your own chances of acclimatization on the trips.

On confirmation of a trek, full lists of required gear would be sent to you please view our Gear List section on the website.

Proper travel insurance is necessary before confirming a trek. At times of emergency cases like evacuation, it will cover your expenses. Make sure to consult with your insurance company about the coverage of the insurance that you have bought.

An average physical fitness should be maintained prior to booking a trek. Any sort of illness or recent medical problems should be mentioned while booking a trip. Most of our itineraries are prepared to give you a maximum time to acclimatize and pace setting on the treks would be done according to your convenience.

On average, a day on a trek would be 5-6 hours long. The longest day can be up to 10 hours and 3 hours is the shortest day. It all depends on the region that you are trekking.

Our main objective is your safety. Safety is never compromised and all our guides are properly trained and equipped to take care of clients’ safety in even the wildest region of the country.

In case of sickness or accident (which is least expected), you will be rescued by a helicopter.  Since you are entirely liable for all the expenses incurred for the use of such emergency services, please make sure that your travel insurance covers you for both- medical as well as emergency evacuation costs.

All the lodges used on the treks are frequently used and trusted by our company. We take our client's reviews very seriously and never repeat any lodges with complaints about their food.

It is not a problem at all because a mountain tea house/lodges serve vegetarian food as well and our guide will take care of this matter.

Most of the lodges in the mountains are quite basic. In a few major towns or settlements, when possible we provide the best lodges possible. There are luxury lodges but it’s not included on the standard treks.

Lately, most of the teahouses on the trekking routes have electricity. So, charging your gadgets is not a problem at all. However, on some teahouses which run on solar power, you would have to pay an additional fee per hour (US$ 1 to 3 approx.), in order to get your gadgets charged.

Now a day’s most of the major village cell phone work however such a remote place cell phone does not work but land line phone is available.  You can use a landline Local phone to call your relatives. 

You can’t use a credit card on trekking unless in a certain luxury hotel.

Well! You may use foreign currency during the trekking but the exchange rate is you may not get what you get in Kathmandu or Pokhara City so we recommended you take enough Nepali currency from Kathmandu to Pokhara where you can exchange better rate than on the mountain. 

Most of the places have showers heated by gas and some places are headed by solar so you can have shower paying extra cost. However, in Camping Trek our staffs will provide hot water in the bucket for washing and showering.

In every trekking our guide carries a first aid kit with basic requirement tools and some medicine for preventing an emergency condition.

All our staffs are fully covered by Insurance and high altitude evacuation if necessary.

After confirmation of your trip, we manage our field staff giving them full wages of the trip duration so you won’t get refunds. If any case you drop from the trip by illness or any case there will be not refundable.

We provide 2 in sharing porters for carrying your gear in the Tea House trek (Lodge Trek) and for such a demanding camping trek we use Yak, Mules, for carrying the loads. Our porter carries 20 to 25 kilograms so we suggest each person‘s good weight is 10 to 12 Kilograms. You need to carry your own day pack with your valuable items.

Yes, either you can store the same hotel as you stayed or we can store your goods with us safely in our office free of cost.

Yes, you can obtain your Nepal Visa upon arrival in Kathmandu Nepal. For more details of Nepal visa please follow the link given. Nepal Visa Information

The luggage must not exceed more than 20 kilos. A trekking helper (porter) carries baggage of about 20 to 25 kilos. This bag can be received at the end of each day’s trek and you should carry the rest of the weight as a day bag with all your money and valuables inside it.

This is a difficult thing to gauge. We have seen everything from USD 25 to USD 900 per person for guides and porters. Tipping is not required, but a small gesture of thanks to your guides and local porters. The level of the tip should reflect the level of satisfaction from and personal involvement with your guide. However, we recommend you spend a minimum of 10% of your total trip cost for tipping the entire local staff.